Placed an order for battery and accessories D1. I received the battery literally the following day and the accessories a couple days later. Very efficient and very pleased. Wish it were for myself but I placed an order on behalf of my work colleague.
Thank you for taking your time and giving us feedback. We love every feedback from our awesome riders! Happy riding and we look forward to hearing about more of your adventures. If you need any help in the future, please feel free to contact us!
All the best,
I bought a new charger for my fildo e-bike which doesn't charge a thing. Tried it for over 12 hours (longer than the recommended time) and it's still not charged.
Thank you for your review. We apologize for the inconvenience caused.
In this case, to avoid any discrepancy and offer you a better solution, We wonder if you could take some videos to our after-sale team via firstname.lastname@example.org or email@example.com? Our professional after-sale team will be more than happy to assist you in a timely manner.
Hope it helps.