Most in-stock products orders are processed within 3-5 business days and then shipped via DPD or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact firstname.lastname@example.org within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
Regarding Shipping & Delivery, please kindly refer to below:
Austria Italy Belgium Latvia Bulgaria Lithuania Croatia Luxembourg Czechia Netherlands Denmark Poland Estonia Portugal Finland Romania France Slovakia Germany Slovenia Greece Spain Hungary Sweden Ireland
Can only be shipped to EU countries.
Outlying islands cannot be delivered.
Only Fiido X, M1 Pro and T1 could ship to Canada at present
England, Scotland, Wales and Northern Ireland.
Except Isle of Man,
Cities in Western USA
Cities in Estern USA
Without Hawaii, Alaska.
UK 8% Fee
Free Shipping to EU and US.
Some remote area may not covered.
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
*Kindly note: affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company, and the expected deviation, hope you can understand.
Most in-stock e-bikes and e-scooters orders are free shipping. But affected by the Brexit trade policy, the transportation of electric bikes to the UK currently requires an 8% TRANSPORTATION FEE（Except D21, M21, and Fiido X). And accessories orders will be charged $5~15 for shipping.
We are happy to deliver to customers in Hawaii. However, due to higher freight costs, we are unable to offer free shipping and there will charge an additional $300-600 (cost depending on the model you want to order). If necessary, please contact email@example.com.
For e-bikes orders Once on their way, they should reach their destination within 5-10 business days depending on your location.
For e-scooters orders E-scooters are shipping from china, they should reach their destination within 60-80 business days depending on your location.
For accessories orders Accessories are shipping from china, and once on their way, they should reach their destination within 15-20 business days depending on your location.
Please understand that once the carrier has your package, we have no control over the delivery date and there may be delays due to various reasons. Typically the package will arrive on the date indicated by your tracking number.