Return Policy

Exchange and Returns

  • If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
  • If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
  • You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
  • We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
  • Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
  • Acceptance time for return and exchange:within 15 days upon arrival; We will offer full refund or exchange if the product has major defects and is damaged(Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will borne by customer for personal reasons like dislike( Not product quality issue);Our warranty policy will be in effect upon the receipt of goods.
  • Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned.If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation .

    Contact

    1. For after-sales service, please contact

    • Support@fiido.com

    2. For questions about orders on our website, please contact

    • Service@fiido.com

    Please include following information:

    1. Platform of the purchase, such as Fiido.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
    1. Order number/ID/Date
    1. The email and shipping address you used when placed order
    1. Pictures/Short videos of the problems and a brief description of the problems
    Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded. Refund will take 1-2 business days back to your account depending on what payment method you use.