Warranty and Guarantee
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
One of the following conditions does NOT qualify for warranty:
1 Test and dispose of the vehicle for sale.
2 Products or accessories that are beyond the three-pack period.
3 The user is damaged due to improper use, repair and maintenance according to the instructions of the end.
4 Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.
5 For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
6 Damage caused by modification or addition or subtraction of other accessories.
7 It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.
Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Exchange and Returns
- If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
- You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
- Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
- Acceptance time for return and exchange：30days upon arrival; Shipping cost will borne by customer for personal reasons like dislike( Not product quality issue); We will offer full refund or exchange if major defective on products and shipping cost is all born by Fiido; Our warranty policy will be in effect upon the receipt of goods.
Support@fiido.com OR Service@fiido.com;
Please include following information:
- Platform of the purchase, such as fiido.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
- Order number/ID/Date
- The email and shipping address you used when placed order
- Pictures/Short videos of the problems and a brief description of the problems